Contact Center
Take your business to to the next level and own your customer's experience.
Contact Center options are better than ever!
We work with multiple partner's to design the right solution.
EXPANSIVE & SCALABLE
GLOBAL TELEPHONY FOOTPRINT
- Automated, intelligent call distribution for heavy call volume environments such as technical assistance lines, sales, or order-taking centers
- Full-featured queuing, routing, quality control, and training, without the expense and hassle of on-premises equipment
- Support for an onsite or remote workforce. Manage everyone (and all call queues) centrally from a Supervisor dashboard
We work with the top tier Contact Center Providers
Use our expertise and we'll present vendors that meet your business's Contact Center specifications.
Next-Level Contact Center Software
- Collaborative Intelligence
Combine the human element of agent service with AI and automation to unleash the potential of your contact-center workforce. Help agents be more productive and give customers more choices. - Practical AI
Reduce costs while increasing productivity with practical applications of artificial intelligence. Enable customer self-service options with an intelligent virtual assistant and provide real-time coaching with agent assistance to deliver immediate results. - Workforce Optimization
Implementing the right workforce optimization (WFO) solution can help your contact center increase ROI and save money, boost agent productivity, improve first contact resolution, and increase conversion rates. - Choice of Channels
Digital Engagement solutions let your customers choose how to connect with you, whether by voice, email, chat, SMS, or social messaging. Their previous interactions follow them regardless of the channel they use to reach out.
Microsoft Teams with Contact Center
- Company-wide presence (providing contact availability and channel preference)
- Global address book integration/synchronization and contact groups
- Click to Call and Click to Chat collaboration
- Telephony integration for agents and Microsoft
- Microsoft Teams users to place calls to each other without carrier fees
- Authentication via Windows domain credentials passed to UC adapter
Plus even more
Our partners provide the highest tier in Contact Center Solutions.
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Global, scalable & High-Performing Contact Center Solution.
Integrating diverse communication capabilities onto a single global platform is key for the modern Enterprise. Our Voice service supports PSTN calling, global termination, and emergency services, all delivered via pre-established secure connections to major cloud phone providers. -
Project Manager
Telezoop provides a project manager at no cost. Your Project Manager will navigate you through all phases of your implementation including porting, call flow set-up, device configuration, and training. They will offer you a clear understanding of the process so there is no confusion on duties and responsibilities. Our Project Managers work quickly and efficiently. With an implementation schedule under the industry average, we will get you up and running in no time.
-
Global, scalable & High-Performing Contact Center Solution.
Integrating diverse communication capabilities onto a single global platform is key for the modern Enterprise. Our Voice service supports PSTN calling, global termination, and emergency services, all delivered via pre-established secure connections to major cloud phone providers. -
Project Manager
Telezoop provides a project manager at no cost. Your Project Manager will navigate you through all phases of your implementation including porting, call flow set-up, device configuration, and training. They will offer you a clear understanding of the process so there is no confusion about duties and responsibilities. Our Project Managers work quickly and efficiently. With an implementation schedule under the industry average, we will get you up and running in no time.
Drive people to your products and services with Contact Center
Click "Contact Us" and leave your contact information and a technology advisor will reach out to schedule a call.